What the CMC garage door warranty actually covers

Fixed right or the return visit is free. If the same problem we repaired comes back within 30 days, we come back and fix it, and the return visit is free: no charge for the trip and no charge for the labor. Parts we install carry the manufacturer's warranty. The guarantee does not cover damage, abuse, accidents, storms or impact, or a different problem in parts we did not work on. After the 30 days, our one year labor warranty on our workmanship still applies, so the guarantee sits inside that year rather than replacing it.

Partly, and the part that drops out is the part you would notice. On an AA Impact aluminium and glass door the warranty table asterisks two rows, the standard 2604 finish at 5 years and the hardware at 3 years on a home and 1 year on a commercial building. The footnote reads: not covered if installed or used within 2 miles of a coastal area or any body of water containing salt water. Note the wording, it is not limited to the ocean, it says any body of water containing salt water. The rows with no asterisk are the frame at limited lifetime, the premium 2605 finish at 10 years and the laminated or insulated glass at 5 years, and those keep running. On the steel side, Eden Coast's limited lifetime warranty does not apply to damage or deterioration caused by atmospheric conditions, and it names areas subject to excessive salt atmosphere directly.

Five years against ten, and a footnote. AA Impact's brochure states its powder coating meets AAMA 2604 requirements with a 5 year warranty, and that AAMA 2605 is also available with a 10 year warranty. The warranty document gives the same two terms, but asterisks the standard 2604 row as not covered within 2 miles of salt water while the premium 2605 row carries no asterisk at all. So near the water the upgrade is not buying you five extra years, it is buying you the difference between coverage and none.

A side mount, also called a jackshaft. AA Impact states its doors are designed for side mount jackshaft operators only, and that center mount operators are strongly discouraged and expressly excluded from the limited warranty, because they put excessive load on aluminium components and fasteners when springs weaken or fail. If one is fitted against that recommendation, AA Impact requires written approval first, and the door professionally serviced and balanced at least once every six months with the documentation kept. Skip that and coverage is void for any damage, defect or failure of the product.

On an AA Impact door, 30 days. The warranty requires written notice of any defect within 30 days of discovery, or within 30 days from when the defect should have been discovered through reasonable diligence, and the notice has to include the bill of sale, invoice or other purchase documentation along with photos or video documenting the issue. Eden Coast requires proof of purchase as well. So photograph the problem the day you see it and send it in, rather than waiting to see whether it gets worse.

No. AA Impact's limited warranty is null and void if any portion of the product is painted or coated in any manner at any time after it leaves their facility. The same clause voids it if harmful solvents are used to clean the door, or if the product is disassembled, reassembled, glazed or reglazed off site, unless an authorized AA Impact representative approves it in writing first. On the Eden Coast side, failure to follow the finishing and care recommendations they supply voids that warranty too.

Haas warrants the 2400 series, which is 24 gauge galvanized steel, with a lifetime rust through warranty, 6 years on hardware, 3 years on springs and 1 year on all other components. The American Tradition series, insulated 26 gauge galvanized steel with an overlay, gets a lifetime delamination and rust through warranty, 6 years on hardware, 5 years on overlay delamination, 3 years on springs and 1 year on all other components. The wood grain steel color option carries a 10 year finish warranty.

The steel door material is limited lifetime. Overlay delamination is 5 years, hardware, springs and spring components are 2 years, a stain finish applied in Eden Coast's own facility is 5 years against bubbling, cracking, chipping, peeling, chalking or abnormal fading, window frames are 10 years against manufacturing defects or delamination, and insulated glass is 1 year against film formation or moisture collection. Proof of purchase is required. The warranty applies to single family homes, residential condominiums and similar residential multi family housing, and does not apply to commercial, industrial or non residential uses. Labor to fit any warranted part is the original purchaser's responsibility.

CMC covers our own labor for one year on every repair and installation we do. The parts themselves carry the manufacturer's warranty, and those run from one year to lifetime depending on the brand and the model. A LiftMaster belt drive opener carries a lifetime motor and belt warranty with 5 years on parts. Clopay insulated steel doors carry a lifetime paint finish on a single family home, 5 years on the sections and 3 years on hardware and springs. We publish the full brand by brand terms on this page rather than saying we stand behind our work and leaving it there.

No, and this catches people out. Clopay, Amarr, Haas and Raynor all state that removal, reinstallation and labor are the owner's responsibility. The manufacturer supplies the replacement part; somebody still has to fit it. AA Impact and Eden Coast say the same thing in their own words: AA Impact limits its responsibility to supplying the parts needed to repair the product and states it will not be responsible for labor, delivery costs or expenses related to repair or replacement, and Eden Coast puts all labor costs for replacing sections, springs, windows or hardware on the original purchaser. That is exactly the gap our one year labor warranty closes on work we did, and after that year the labor on a warranty part is a normal service call.

Generally no. Clopay, Amarr, Haas and Raynor all state their residential warranties are non transferable and run to the original purchaser only. Haas and Raynor go further on their best coverage and tie it to how long the original purchaser owns the home, so it ends at the sale by definition. If you are buying a house with a recent door, assume the warranty does not come with it and price accordingly. There is one exception worth knowing: AA Impact states its warranty is transferable to a subsequent property owner provided AA Impact receives written notice within 30 days of the ownership transfer, along with proof of the original purchase. Thirty days from closing is a short window, so that has to be handled with the rest of the closing paperwork.

No. Manufacturer warranties cover defects in material and workmanship, and they specifically exclude hurricanes, wind, flood and hail. Amarr names all four in writing. That is not a loophole, it is the difference between a warranty and an insurance policy: the wind rating and the Notice of Acceptance are what deal with the storm, your homeowner's policy is what pays for storm damage, and the warranty is there for a part that was made wrong.

It affects what is not. Clopay warrants against rust through that starts at the steel layer, but excludes surface rust and any rust through that grew out of untreated surface rust, and names high salt environments as the reason to keep the door clean. Near the water that distinction is the whole ballgame, so rinse the door down and deal with a chip when you see it rather than after it spreads.

On the paint finish, usually yes, and almost nobody mentions it. Clopay gives a lifetime paint finish on a single family home and 10 years on everything else, condominium associations included. Amarr does the same thing, dropping from 15, 20, 25 years or lifetime on a single family home to 5, 6, 7 or 10 years on a condominium or multi family building. The hardware and spring terms do not change.

On warranty alone the gap is large. A LiftMaster belt drive such as the 87504 carries a lifetime motor and lifetime belt with 5 years on parts. A chain drive such as the 84602 carries the same lifetime motor but only one year on the chain and one year on the other parts. You are buying four extra years of parts coverage and a lifetime belt, on top of the quieter running that is the usual reason people choose one.

Proof of purchase, the model number and the installation date. Every one of these manufacturers requires proof of purchase and dates the warranty from delivery or installation, so keep the invoice and the paperwork we hand over together with the Notice of Acceptance. If you have lost it, call us at (786) 315-9238 and we can usually pull the job from our records.